FAQs
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
How long does order processing take?
Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
Orders placed after business hours, during weekends, or on public holidays will begin processing on the next business day.
How long does delivery take?
After dispatch, domestic delivery normally takes approximately 3–7 business days.
International delivery may take approximately 7–20 business days, depending on the destination, courier service, customs processing, and local delivery conditions.
Processing and delivery times are estimates and cannot always be guaranteed.
Do you offer international delivery?
International delivery may be available to selected locations. Available destinations, delivery charges, and shipping options will be shown during checkout.
International customers may also be responsible for customs duties, import taxes, or local handling charges where applicable.
Do you offer free shipping?
Free shipping is currently available on qualifying orders of £75 or more. Any applicable requirements or exclusions will be shown during checkout.
Will I receive tracking information?
Once your order has been dispatched, tracking information will be sent to the email address used at checkout whenever tracking is available.
Please allow time for the courier to activate and update the tracking information.
Why is my order delayed?
Orders may be delayed by severe weather, courier disruption, public holidays, customs inspections, busy promotional periods, product launches, or other circumstances outside our control.
Check your tracking information first and contact us if your parcel has not arrived within a reasonable period after the estimated delivery window.
Can I return a drink product?
Because drinks are consumable products, return eligibility may depend on the item’s condition and whether it remains unopened, unused, and in its original packaging.
Contact us before sending anything back. Returns sent without prior approval may not be accepted.
How can I contact Tested on Humans™?
For product, order, shipping, return, or privacy-related questions, contact us at:
Email: hey@tohdrink.com
Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.
Find answers about our products
Products Information
What is Tested on Humans™?
Tested on Humans™ is a functional beverage brand built around real moments, distinctive flavours, and purposeful drinking experiences. Our range is developed around different needs and occasions, including energy, focus, relaxation, social moments, and mindful daily rituals.
We describe the brand as a sensory, social, and culinary experiment created for real people.
What makes your drinks different?
Our drinks combine memorable flavours with carefully considered functional ingredients. Each mix is created with a specific flavour profile and intended drinking occasion, without unnecessary complexity or unrealistic promises.
Individual experiences may vary because every person can respond differently to functional ingredients.
How do I choose the right drink?
Review the description on each product page to learn about its flavour, ingredients, intended occasion, and usage guidance.
Some drinks may be designed for uplifting or energetic moments, while others may be better suited to slower, more relaxed occasions.
Where can I find the ingredients?
The ingredients for each drink should be listed on its product page and packaging. Because formulas may differ between products, always review the information for the specific mix you are purchasing.
Do your drinks contain caffeine?
Caffeine content may vary between products. Please check the product description and packaging before consuming a drink, particularly if you are sensitive to caffeine or wish to avoid it.
Are your products vegan?
Dietary suitability may differ between products. Please check the product page and packaging for the most accurate information.
Do not assume that every product is vegan unless it is specifically identified as vegan.
Are your drinks gluten-free?
Please review the ingredient and allergen information provided for the individual product. Contact our support team before ordering if you have a gluten intolerance, allergy, or specific dietary requirement.
Are your drinks sugar-free?
Sugar content may vary depending on the product. Please check the nutrition information and product label for the specific drink you are considering.